GreenFitOn
Help center

We're here
to help.

Find answers to common questions about the Greenfit app, or write to us directly — we reply within 24 hours on business days.

FAQ
Download on theApp StoreGet it onGoogle Play
01 — Contact

Get in touch

Email is the fastest way to reach us. The more detail you can share, the more concretely we can reply.

Support email
support@greenfiton.com
Open in your mail app
Response time: under 24 hours
Support Mon–Fri, 9:00–17:00 CET
02 — Common questions

FAQ

Five questions we hear most often from our community.

01How do I get started with Greenfit?

Download Greenfit from the App Store (iOS) or Google Play (Android), open the app, and create an account with email — or sign in with Apple ID or your Google account.

Once your account is set up, fill in the short questionnaire about your goals, available equipment, and experience level, then complete the fitness test.

You'll get your personalized training plan in under two minutes. The first 14 days are free with no commitment.

02I can't log in / I forgot my password

First, make sure you have a stable internet connection and that you're using the same login method you used when signing up (email, Apple ID, or Google).

If you log in by email, tap “Forgot password” on the login screen and follow the instructions in the message we send.

If login still fails, write to support@greenfiton.com from the email address linked to your account — we will help you recover access manually.

support@greenfiton.com

03How do I manage or cancel my subscription?

Greenfit subscriptions purchased inside the app are managed by the store where they were bought — Apple ID on iOS, Google account on Android. Per store policy, cancellation happens in your account settings in that store, not inside the Greenfit app.

iOS — App Store
To cancel your subscription on iPhone:
  1. Open Settings on your iPhone and tap your name at the top of the screen.
  2. Tap “Subscriptions”.
  3. Tap “Greenfit” and select “Cancel Subscription”.

Full Apple instructions

Android — Google Play
To cancel your subscription on Android:
  1. Open the Google Play Store app on your Android device.
  2. Tap your profile icon in the top right, then choose “Payments & subscriptions” → “Subscriptions”.
  3. Tap “Greenfit” and select “Cancel subscription”.

Full Google instructions

Cancelling stops future renewals. You can keep using the app until the end of the period you've already paid for.

04How do I restore my purchases?

If you changed device or reinstalled the app, your active subscription is still tied to your store account — Apple ID on iOS, Google account on Android.

iOS — App Store
To restore purchases on iPhone:
  1. Sign in to Greenfit with the same account you used at the time of purchase.
  2. Go to Settings → Subscription → Restore Purchases.
  3. Make sure your device is signed in with the same Apple ID that was used at the time of purchase.
Android — Google Play
To restore purchases on Android:
  1. Make sure your device is signed in with the same Google account that was used at the time of purchase.
  2. Sign in to Greenfit with the same account you used at the time of purchase.
  3. Go to Settings → Subscription → Restore Purchases. The subscription will sync automatically.

If your subscription doesn't show as active after these steps, write to us — we'll help you sync it.

05The app crashes, workouts don't load, or my data isn't syncing

In most cases, force-closing and reopening the app, and updating Greenfit to the latest version on the App Store or Google Play, resolves the issue.

Try in this order:
  1. Check your internet connection (Wi-Fi or mobile data).
  2. Force-close the app and open it again.
  3. Update Greenfit and iOS / Android to the latest version.
  4. If the problem persists, uninstall and reinstall the app — your account and progress are stored in the cloud.

If none of these steps help, write to us with a description of the issue, your device model, and iOS or Android version.

03 — Your data

Delete your account

You can permanently delete your Greenfit account and all associated data (profile, progress, training plans) at any time.

This action is irreversible. Workout history and statistics cannot be recovered after deletion.

From inside the app
  1. 01

    Open Settings

    Sign in to the Greenfit app and go to Profile → Settings.

  2. 02

    Choose “Delete account”

    At the bottom of the Settings screen, find the Account section and tap “Delete account”.

  3. 03

    Confirm

    Confirm your identity and your decision. Your account and data will be removed within 30 days.

Prefer to send a request by email?

Write to support@greenfiton.com from the email address linked to your account. Use “Account deletion” as the subject. We confirm deletion within 7 business days.

Send a deletion request
04 — Policy

Privacy policy

For full information on what data we collect, how it is stored, and how you can manage it, please see our privacy policy.

/privacyOpen the privacy policy

Still stuck?

Write to us — every message is read by a real human.

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